Returns Policy

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks.

Faults/Incorrect Orders: 

The Sky Soles Returns Policy includes the rights you are entitled too under Australian Consumer Law. We operate under a 30 day return period from the date of purchase.

Sky Soles may request photos of the fault claim prior to approving the return. If the item is found to be faulty, Sky Soles will repair or replace your order at our discretion, by supplying a return shipping label*.

If your product is faulty and cannot be repaired or replaced; Sky Soles will supply a return shipping label and you are eligible for a full refund (including shipping)*. 

Sometimes we don't get it right. If we have sent you an incorrect item Sky Soles will supply a return shipping label for the incorrect item and will rectify your order*. Also;

  • Items must be unworn, undamaged and unmarked
  • In their original condition, and
  • In the original packaging or shoe box (we consider this part of the item) with applicable accessories

Change of Mind: If you change your mind (it happens to the best of us), or wish to return an unwanted gift, we will still refund your purchase if returned within 30 days of purchase, but the return shipping isn’t covered and refunds will be sent to the original purchaser’s method of payment. Change of mind refunds will incur a deduction based on the cost of return shipping to your nominated address, if the request is made after utilising our size swap service.

To be eligible for a change of mind refund;

  • Items must be unworn, undamaged and unmarked
  • In their original condition, and
  • In the original packaging or shoe box (we consider this part of the item) with applicable accessories

We reserve the right to decline an item for a refund if:

  • The return was made after 30 days
  • The products are marked, damaged or show signs of wear
  • The products are not returned in their original and undamaged box or packaging

Size Swap: Remember, Sky Soles offers Australian and New Zealand customers one free "size swap". Should you use our fitting guide and the shoes don't quite fit, please contact info@skysoles.com to arrange your size swap.

To be eligible for a size swap;

  • Items must be unworn, undamaged and unmarked
  • In their original condition, and
  • In the original packaging or shoe box (we consider this part of the item) with applicable accessories

Trying on Footwear: Sky Soles recommends trying shoes on carpet to avoid damage to the heel and outsole

 

* Sky Soles will provide a regular/airmail shipping label via email, which will need to be printed and attached to the package. Return shipping to the customer will be processed under regular Australia Post eParcel or International Airmail.