We’re pretty stringent with our quality control, but occasionally something might slip through the cracks.
The Sky Soles Returns Policy includes the rights you are entitled too under Australian Consumer Law. We operate under a 30 day return period from the date of purchase.
Sky Soles may request photos of the fault claim prior to approving the return. If the item is found to be faulty, Sky Soles will repair or replace your order at our discretion, by supplying a return shipping label*.
If your product is faulty and cannot be repaired or replaced; Sky Soles will supply a return shipping label and you are eligible for a full refund (including shipping)*.
Sometimes we don't get it right. If we have sent you an incorrect item Sky Soles will supply a return shipping label for the incorrect item and will rectify your order*. Also;
Change of Mind: If you change your mind (it happens to the best of us), or wish to return an unwanted gift, we will still refund your purchase if returned within 30 days of purchase, but the return shipping isn’t covered and refunds will be sent to the original purchaser’s method of payment. Change of mind refunds will incur a deduction based on the cost of return shipping to your nominated address, if the request is made after utilising our size swap service.
To be eligible for a change of mind refund;
We reserve the right to decline an item for a refund if:
Size Swap: Remember, Sky Soles offers Australian and New Zealand customers one free "size swap". Should you use our fitting guide and the shoes don't quite fit, please contact firstname.lastname@example.org to arrange your size swap.
To be eligible for a size swap;
Trying on Footwear: Sky Soles recommends trying shoes on carpet to avoid damage to the heel and outsole
* Sky Soles will provide a regular/airmail shipping label via email, which will need to be printed and attached to the package. Return shipping to the customer will be processed under regular Australia Post eParcel or International Airmail.